Terms of Service

Effective Date: April 3, 2026

1. Overview

This website is operated by Rudra Retails. Throughout the site, the terms "we", "us" and "our" refer to Rudra Retails. Rudra Retails operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Rudra Retails is powered by Shopify, which enables us to provide the Services to you.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including our Privacy Policy (https://rudraretails.com/policies/privacy-policy) and Return & Refund Policy (https://rudraretails.com/policies/refund-policy).

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability. If you do not agree to these Terms, you should not use or access our Services.

2. Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction.

3. General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

4. Accuracy of Information

We have made every effort to provide an accurate representation of our products and services. However, colours or product appearance may differ from how they appear on your screen due to device settings. All descriptions of products are subject to change at any time without notice at our sole discretion.

We are not responsible if information made available on this site is not accurate, complete or current. You acknowledge that prices, product availability, and promotional offers may change without notice.

5. Orders and Pricing

When you place an order, you are making an offer to purchase. Rudra Retails reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Rudra Retails confirms acceptance. We must receive and process your payment before your order is accepted.

Prices, discounts and promotions are subject to change without notice. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges. You agree to provide current, complete and accurate purchase, payment and account information for all purchases.

6. Shipping and Delivery

We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Please refer to our Shipping Policy for full details.

7. Returns and Refunds

Your purchases are subject to return or exchange solely in accordance with our Return & Refund Policy (https://rudraretails.com/policies/refund-policy).

8. Intellectual Property

Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by Rudra Retails, its affiliates or licensors and are protected by applicable Indian and international intellectual property laws.

You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent. All product names, logos, and brands listed on this site are trademarks of their respective owners and are used for identification purposes only.

9. Prohibited Uses

You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our or others' intellectual property rights; (e) to submit false or misleading information; (f) to upload or transmit viruses or any other type of malicious code; (g) to collect or track the personal information of others; (h) to spam, phish, or engage in any similar solicitation; (i) to interfere with or circumvent the security features of the Services.

10. Relationship with Shopify

Rudra Retails is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Rudra Retails. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Rudra Retails.

11. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of any third-party sites or services.

12. Disclaimer of Warranties

Our services and all products offered are provided "as is" and "as available" without any representation, warranties or conditions of any kind, either express or implied. We do not guarantee that your use of our service will be uninterrupted, timely, secure or error-free.

13. Limitation of Liability

To the fullest extent provided by law, in no case shall Rudra Retails, our directors, officers, employees, affiliates, agents, contractors, or service providers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of the Services or any products purchased through the Services.

14. Indemnification

You agree to indemnify, defend and hold harmless Rudra Retails and our affiliates, partners, officers, directors, employees, agents, contractors, and service providers from any losses, damages, liabilities or claims arising out of your breach of these Terms, your violation of any law, or your access to and use of the Services.

15. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of India. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra, India.

16. Changes to Terms of Service

We reserve the right to update, change or replace any part of these Terms of Service by posting updates to our website. It is your responsibility to check our website periodically for changes. Your continued use of the Services following the posting of any changes constitutes acceptance of those changes.

17. Contact Information

Questions about the Terms of Service should be sent to us at support@rudraretails.com.

Legal Trade Name: Rudra Retails Business Email: support@rudraretails.com Business Address: Rudra Retails, Office No 2, First Floor, Plot No. 46, Prabodhan Thakare Sankul, Sector 30A, Vashi, Navi Mumbai, Thane, Maharashtra, 400705, India Business Phone: +91 86938 08461 GSTIN: 27EIJPM5446K1ZO