Privacy policy

Privacy Policy

Effective Date: April 3, 2026

Introduction

Welcome to Rudra Retails ("we", "us", "our"). We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from our store at rudraretails.com.

Rudra Retails is powered by Shopify, which enables us to provide our services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using our services or otherwise communicate with us.

1. Information We Collect

When you visit our site, we automatically collect certain information about your device. Additionally, when you make a purchase or attempt to make a purchase, we collect certain information from you, including:

  • Contact Details: Name, billing address, shipping address, phone number, and email address.
  • Payment Information: We do not store your full credit card or banking details. All payment transactions are processed through our secure third-party payment gateways (such as Shopify Payments, Razorpay, and UPI providers) which adhere to the standards set by PCI-DSS.
  • Account Information: Username, password, preferences and settings.
  • Transaction Information: Items you view, add to cart, purchase, return, exchange or cancel.
  • Device Information: Information about your device, browser, IP address, and other unique identifiers.
  • Usage Information: How and when you interact with or navigate our services.

2. How We Use Your Information

We use the information we collect to:

  • Fulfil orders (processing payments, arranging shipping, providing order confirmations and invoices).
  • Communicate with you about your orders and account.
  • Screen orders for potential risk or fraud.
  • Provide you with information or advertising relating to our products or services, when in line with your preferences.
  • Improve and optimise our store and services.

3. How We Share Your Information

We share your personal information with third parties to help us operate our store:

  • Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your personal information at https://www.shopify.com/legal/privacy.
  • Google: We use Google Analytics and Google Ads to help us understand how our customers use the site and to serve relevant advertisements. You can read more at https://www.google.com/intl/en/policies/privacy/.
  • Payment Processors: Your payment information is shared with our payment gateway providers to process transactions securely.

4. Behavioural Advertising

We use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. You can opt out of targeted advertising:

5. Data Retention

When you place an order, we will maintain your order information for our records unless and until you ask us to delete this information.

6. Your Rights and Choices

Depending on where you live, you may have the following rights:

  • Right to Access: You may request access to personal information we hold about you.
  • Right to Delete: You may request that we delete personal information we maintain about you.
  • Right to Correct: You may request that we correct inaccurate personal information.
  • Right of Portability: You may request a copy of your personal information.
  • Managing Communication Preferences: You may opt out of promotional emails at any time using the unsubscribe option in our emails.

7. Children's Data

Our site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

8. Security

We take reasonable precautions to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.

9. International Transfers

Your information may be transferred to and processed in countries other than your own. We rely on recognised transfer mechanisms to ensure your data is protected.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Effective Date" above.

11. Contact Us

For questions about this Privacy Policy, or to exercise your rights, contact us:

Rudra Retails Office No 2, First Floor, Plot No. 46, Prabodhan Thakare Sankul, Sector 30A, Vashi, Navi Mumbai, Thane, Maharashtra, 400705, India Email: support@rudraretails.com Phone: +91 86938 08461